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By late November 2018, we began to use the phrase “operational excellence at supporting student success” more frequently as a long term goal for higher education in general and the Empirical Educator Project in particular.
In a post on e-Literate I use the example of the Online Education Initiative at the 114-campus California Community College system to show how even such a large, decentralized system can begin with common purpose toward that goal if they think strategically.